Handmade by Moi
Privacy policy
Our contact details
Name: Handmade by Moi
Address: Unit13, Building 6, The Mews, Mitcheldean GL170SL
Phone number: 07810033685
E-mail: m.nally@live.co.uk
Last updated: 6th July 2022
The type of personal information we collect
We receive, collect and store any information you enter on our website or provide us in any other
way. in addition, we collect the Internet protocol (IP)address used to connect your computer to the
Internet; login; e-mail address; password; computer and connection information and purchase
history. We may use software tools to measure and collect session information including page
response times, length of visits, page interaction information and methods used to browse away
from the page. We also collect personally identifiable information including name, e-mail, password,
communications; payment details including credit card information; comments; feedback; product
reviews; recommendations and personal profile.
How we get the personal information and why we have it
When you conduct a transaction on our website, as part of the process, we collect personal
information you give us such as your name, address and e-mail address.
We collect personal and non personal information for the following purposes:
-To provide and operate our online shop and allow us to take payment for products you buy
and deliver them to you.
-To provide users of the website with ongoing customer assistance.To allow us to contact visitors and customers with general or personalised service related
notices and promotional messages
-To create aggregated statistical data and other aggregated and/or inferred non personal
information which we may use to provide and improve our service.
-To comply with any applicable laws and regulations.
When we might contact you
We may contact you to notify you regarding your account, to facilitate the fulfilment of your
purchase, to troubleshoot problems you may have, to resolve a dispute, to collect monies owed, to
poll your opinions through surveys or questionnaires and to send updates about products and
services. For these purposes we may contact you by e-mail, telephone, text message or postal mail.
How we store your personal data
Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that
allows us to create our online shop and sell our products to you. Your data is stored and managed
using Wix.com data storage, databases and general Wix.com applications. They store your data on
secure servers behind a firewail.
Payment gateways offered by Wix,com and used by our online shop adhere to standards set by PC1-DDS
as managed by the PCI Security Standards Council, a collaboration between brands like Visa,
MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling
of credit card information by our online store and its service providers.
How and why we use personal information
We are only able to use your personal information for certain legal reasons set out in data
protection raw, There are reasons under data protection law other than those listed below but in
most cases we will use your personal information for the following reasons:-
Contract reason: this is in order to perform our obligations to you under the contract we
have entered into with you.
Legitimate interest reason: this is when the use of your personal information is necessary
for our(or a third party's) legitimate interests, so long as that legitimate interest does not
override your fundamental rights, freedoms or interests.
Legal obligation reason: this is when we have to use your personal information in order to
perform a legal obligation by which we are bound.
Consent reason: this is where you have given us your consent to use your personal
information for a specific reason or reasons.
In order for you to buy and have products delivered to you from our online shop we will need your
personal information. If you do not provide us with the required information we will not be able to
fulfil the obligations of our online shop.
Where we rely on consent for a specific purpose you have the right under data protection to law to
withdraw your consent. To do this please contact us using the contact details at the beginning of this
policy.
The following section describes the purposes for which we use you personal information and in each
case the legal reason which applies:
-To enrol you as a customer:Contract reason
-To process your order and take payment:Contract reason
-To manage our contract with you and
notify you of any changes:Contract reason
-To comply with audit and accounting matters:Legal obligation reason
-For record keeping relating to sale of goods:Contract reason
-To improve our products and services:Legitimate interest reason. ( To improve the goods
and services for future customers and to grow our
business)
-To recommend and send communications
to you about our online shop, goods and
services:Legitimate interest reason. ( To grow our business
Consent reason. ( see Marketing)
-To ensure the smooth running and correct
operation of our website and shop:Legitimate interest reason
-To understand how customers and visitors
to our website use and interact with it via
data analysis:Legitimate interest reason, ( to develop
and grow our business and provide our customers
with improved products and services by
better understanding their needs)
Your rights under data protection law
-Right to request access: This is the right to obtain from us a copy of the personal
information which we hold about you.
-Right to correction: This is the right to request that any incorrect personal information is
corrected or completed.
-Right to erasure: This right only applies in certain circumstances. Where it does apply you
have the right to request we erase all of your personal information.
- Right to restrict processing: This right only applies in certain circumstances. Where it does
you have the right to request us to restrict the processing of your personal information.
-Right of portability:This right allows you to request us to transfer your personal data to
someone else.
-Right to object:You have the right to object to us processing your personal information
for direct marketing purposes. You also have the right to object to us processing personal
information where our legal reason for doing so is the legitimate interest reason. In addition
where we rely on consent as a legal reason for using your personal information you have a
right to withdraw your consent using the contact details at the beginning of this document.
Marketing
You may receive marketing communications from us where you have consented to this or we have
another legal reason by which we can contact you for marketing purposes.
To change your marketing preferences or request that we stop processing your personal information
for marketing purposes please contact us.
If you request that we stop marketing to you this will not prevent us from sending communications
to you regarding products you have purchased from us.
We do not pass your personal information onto any third parties for marketing purposes.
Complaints
If you are unhappy about the way we have handled or used your personal information, you have the
right to complain to the UK supervisory authority for data protection, which is the Information
Commissioners Office (ICO). However please do contact us in the first instance if you wish to raise
any queries or make a complaint in respect of our handling or use of your personal information, so
that we have the opportunity to discuss this with you and take steps to resolve the situatiom Please
contact us using the details at the beginning of this document.
Third party websites
Our website may contain links to third party websites. If you click and follow those links it will take
you to these websites. These may collect personal information from you. This is outside our
responsibility and you will need to check their privacy notices to understand how your personal
information is collected and used by them.
Please note: We reserve the right to modify this privacy policy at any time, so please review
it frequently. Changes and clarifications will take effect immediately upon their posting on the
website.
If you have any questions about this privacy policy please feel free to contact us.